The vinyl component of ViWinTech window and door products are warranted against peeling, flaking, chipping, blistering and corrosion for the life ofthe product. If such defects occur, ViWinTech will provide replacement parts at no charge. Warranty on the vinyl becomes void if the vinyl is painted, stained or if the surface is altered in any way.
The ViWinTech hardware including locking mechanism, fasteners, rollers, balances, etc.. (excluding the finish on any patio door handles) is warranted against peeling, flaking, rusting, blistering and corrosion for the life of all replacement windows and for two (2) years on all patio doors and new construction windows.
The ViWinTech aluminum screen frame is warranted against peeling, flaking and corrosion for the life of the product.
The installed and sealed ViWinTech insulating glass unit is warranted against sealant defects resulting in material obstruction of vision from film formation caused by dust or moisture in the air space of the sealed unit. If such defects occur, ViWinTech will provide a replacement insulating glass unit at no charge for the period stated below. If the glass should fail aer the specified period then ViWinTech will cover a fixed percentage of the company’s retail list price for the insulating glass unit based on the schedule listed below.
What and Who is Covered and for How Long
ViWinTech Windows and Doors warrants to the original resident purchaser / property owner that any product by ViWinTech is free of manufacturing and/or material defects. This warranty applies for the lifetime of the product under normal use and service, subject to the conditions and limitations herein listed and for as long as the original resident purchaser resides in the home in which the products were installed. Furthermore, the lifetime coverage covered by this warranty is intended to cover individual homeowners and does not apply to products installed in multi-family housing, commercial construction or any other type of building not used by individual homeowners as their residence. For such purchaser or entities to which the lifetime coverage does not apply, the warranty period will be ten (10) years following the date of purchase and labor is excluded.
This warranty covers only those manufacturing and material defects as specified herein and does not include defects or damages attributable to faulty or improper installation, normal weathering, defects caused by accident, fire, flood, acts of nature, vandalism, riot or civil disorder; misuse; abuse by harmful fumes, vapors, solvents, chemicals or chemical pollutants in the atmosphere; mildew; small defects such as spots, marks or scratches which do not exceed company or ASTM C1036 Standards, building settlement, structural failures of walls or foundations; stresses resulting from localized heat which causes excessive temperature differential over the glass surface, edges or occurrences beyond ViWinTech’s control. ViWinTech at its’ discretion, may repair or replace any window or door proven to be defective during the respective period. ViWinTech’s maximum liability will be equal to the reasonable cost to repair or replace the defective product at current value, labor is not included with the repair or removal of the original product or installation of the replacement product.
ViWinTech further warrants its’ patio doors, decorative / leaded insulating glass units and windows utilizing wooden seatboards to be free from manufacturer’s defects for ten (10) years following purchase. ViWinTech applied or authorized exterior coatings to be free from manufacturing defects for fifteen (15) years following purchase.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER ORAL OR WRITTEN WARRANTIES, LIABILITIES OR OBLIGATIONS OF VIWINTECH. PERTINENT STATE LAW SHALL CONTROL FOR WHAT PERIOD OF TIME, SUBSEQUENT TO SALE, A CUSTOMER MAY SEEK A REMEDY PURSUANT TO THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL VIWINTECH BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND INCLUDING; ANY DAMAGE TO THE BUILDING, ITS CONTENTS OR ANY PERSON THEREIN, RESULTING FROM THE BREACH OF ANY WARRANTY SET FORTH HEREIN. NO REPRESENTATIVE OF VIWINTECH OR ITS DISTRIBUTORS OR DEALERS IS AUTHORIZED TO MAKE ANY CHANGE OR MODIFICATION TO THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Replacement Product Transferable Warranty
The ViWinTech Lifetime Limited Warranty is transferable by the original property owner to one subsequent owner provided ViWinTech receives notice of transfer of title of the registered property within thirty (30) days aer the date of transfer of ownership and, provided such notice is accompanied by the warranty transfer card that is attached to this warranty and a certified check or money order in the amount of $100.00. The transfer will not extend the warranty period. This transferable warranty is only valid on Replacement products. New Construction products warranty is non-transferable.
The owner occupied single family residence warranty is transferable as follows: In the event the original homeowner (first occupant) sells the residence or it becomes occupied by other than the original owner, this warranty will continue for the remainder of the warranty period. furthermore, once transferred, no part of this warranty will exceed 20 years from initial installation date.
The warranty on any repaired or replacement product shall extend for the balance of the warranty period in eect at the time the product proves defective.
How to Make a Claim:
The homeowner must notify the contractor or builder who installed the window or door to provide an opportunity to investigate the claim and examine the product claimed to be defective. Proof of date of purchase and installation must accompany the claim.
The contractor or builder will then report to the distributor. Our authorized distributor will then investigate the claim and if warranty covers the defect. We will repair or replace the defective product or refund the amount paid by the original purchaser per the terms of the warranty.
Optional Lifetime Limited Glass Breakage Warranty
• Standard on the 6000 Series windows
• Additional cost per window
• Can not purchase warranty aer installation. Consult your dealer / distributor or ViWinTech for details.
• Warranty must be for all windows on each window order.
• If for any reason (except acts of nature including but not limited to; tornado, fire, hurricane, earthquakes, etc.) the glass breaks in a ViWinTech window, ViWinTech will supply a replacement for the broken insulated glass (and glazing bead if necessary) at no charge.If vinyl sash and hardware are desired they may be ordered at an additional charge. Call customer service for pricing.
• Any labor and / or charges for installing the replacement insulated glass is the sole responsibility of the homeowner.
• This warranty is limited to the original homeowner and is not transferable.
• Replacement Glass is F.O.B. Paducah, KY, a freight charge may apply
• ViWinTech reserves the right to refund the cost of this optional warranty and cancel this warranty at any time.
• The cost of glass provided by ViWinTech for Lifetime Glass breakage covers up to homeowners residential deductible on homeowners policy only.
ViWinTech Windows and Doors shall have no liability under this warranty for:
a) Defects or failure caused by improper handling, transporting units in a modular or panelized structure, storage and /or by installation not in accordance with ViWinTech’s written instructions.
b) Defects, damage, distortion or misalignment of frames or sashes caused by use of expandable insulating installation foam or excessive fiberglass insulation around unit.
c) Any damage to the product caused by impact of foreign objects, acts of nature, fire, explosion or other casualties.
d) Windows or doors that have been painted, varnished or otherwise coated over the original solid vinyl surface, except when such paint, varnish or other coating is provided by ViWinTech.
e) Defects or damage caused by the eects of air pollution, exposure to harmful chemicals ( including but not limited to hydrochloric acid and muratic acid) or normal weathering caused by exposure to the elements.
f ) Damage to seat boards, sideboards, extension jambs, casings, drywall and framing material or damage to a structure caused by failure to protect the wood surface against moisture.
g) Any incidental damage caused by defect or failure of any warranted product, including labor to eect repair of such damage or defect.
h) Damage to a structure caused by failure to properly apply flashing on all units including dead lite units.
i) Stress cracks or seal failures in an insulated glass unit that is not installed in a ViWinTech sash or window frame. ViWinTech reserves the right to discontinue or modify any of its products, including the color thereof, without giving notice. If ViWinTech replaces any product under this warranty, it may substitute products which are designated by ViWinTech to be of comparable quality or price range in the event the product initially installed has been discontinued or modified.
j) Stress cracks or seal failures in an insulated glass unit that is caused by outside pressure or stress not related to manufacture.
k) Excessive moisture (condensation) accumulating on exterior or interior surface of window or door units and furthermore, causing any damage to a structure.
l) Any labor necessary for the repair, replacement, removal, installation, or disposal of a ViWinTech product.
m) Any labor necessary to repair paint or laminate coatings.
n) Normal wear and tear of weatherstripping.
o) Heat related expansion causing distortion, warpage or damage to the product by failing to leave at least 3/8”space around the unit to allow expansion in masonary applications.
p) Any freight charges necessary for parts. Freight expenses will be the responsibility of the customer.
q) Air infiltration caused by positive or negative pressure that exceeds the tested pressure or wind loads.
r) Units le in the sun wrapped in plastic where heat buildup caused distortion.
s) Glass failure due to the use of an aermarket glass film or coating.
Register Your Product:
You must register the warranty for your product within 90 days of its installation.
When registering, have the order number ready. To locate your order number, locate the sticker either on the side of the sash or on the screen. Never remove this sticker.
Look for the number circled below (circled here for emphasis).